The importance of compassionate care in health and social care has been brought to the fore in recent years by high-profile public inquiries into the mistreatment and sometimes deaths of patients at, for example, Morecambe Bay and Mid Staffordshire hospitals.
Explore the issue of compassionate care
This free online course will explore the issue of compassionate care in relation to the key points from these investigations, and from other theoretical perspectives. This includes the need to create a common, person-centred culture across organisations. This person-centredness is not limited to patients but extends to the way organisations treat staff and to the culture within the organisation itself.
Over five weeks, we will take a case study approach by looking at compassionate care from the perspective of a positive experience. The components of this experience and what went well will become the focus of each week, with an exploration of the factors that led to good outcomes for the patient.
Learn with practitioners, patients and compassionate care specialists
Throughout the course, you will learn with academics and practitioners from across Scotland as part of the work of the Scottish Improvement Science Collaborating Centre, which has a core theme of compassionate care.
But you will also benefit from the shared experiences of both the patients and the health and social care practitioners, who will join you on this course.
By the end, you will have a greater understanding of:
- the key components of effective compassionate care;
- of the impact of care that is compassionate;
- and how health and social care practitioners can implement these approaches to enhance compassionate care.
What topics will you cover?
- What is compassionate care, and why is it important?
- Humanising healthcare
- Caring conversations
- Leading compassionate care
- Using improvement science to advance compassionate care
What will you achieve?
By the end of the course, you'll be able to...
- Explore the reasons for and consequences of care that is not compassionate
- Describe compassionate care and observe how this is articulated in the real world
- Debate the factors that motivate compassionate care
- Identify attributes to develop in practice for improving care provision
- Discuss the nature of leading and influencing compassionate care
- Apply improvement science methods to improve care delivery
- Describe the concepts of relationship-centred practice and humanising healthcare
Who is the course for?
This course is primarily aimed at those working in health and social care at all levels, but particularly those who are responsible for direct patient care. It is also open to lay, people, to enable them to gain a better understanding of health and social care or share their own experiences as a patient.
This school offers programs in:
Last updated January 19, 2018