Online Course in Customer Relations in Peru

See Online Courses in Customer Relations in Peru 2018

Customer Relations

Courses can be taken to achieve a variety of purposes: They can serve as remedial or foundational classes, they might be taken to gain valuable skills, or they could be chosen simply to pursue an interest.

Peru is a good and cheap place to embark on Spanish courses (once you are there), especially in the capital, Lima. Peru is the third largest country in South America with a diverse climate having different habitats like the coast, jungle and highlands. Highest ranking university is Pontificia Universidad Católica del Perú in Lima.

Online Course in Customer Relations in Peru

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Seminar On Conflict Management

Tecnológico de Monterrey
Online Part time 10  Open Enrolment Peru Peru Online

Distinguish techniques to provide warm attention and improve communication with clients, as well as to know the importance of feedback as part of conflict management techniques [+]

Distinguish techniques to provide warm attention and improve communication with clients, as well as knowing the importance of feedback as part of conflict management techniques.

Duration

10 hours.

Validity

90 days of access to the program.

Agenda Basic concepts

Duration: 3 hours

Target

Understand the basic concept of conflict and identify the most common situations that may arise, as well as how conflict arises and its impact on organizations.

Content

Concepts and situations of conflict. How conflict is formed. Impact of the conflict in the area of ​​service and customer service. Conflict Management with the Client

Duration: 5 hours... [-]