Organizes and manages the receipt
The receptionist's mission is to obtain and maintain the confidence of an appropriate selection of customers, in order to consolidate the best return on renting hotel rooms.
In this course Hotel Receptionist learn that you Receiving Department is responsible for ensuring maximum coordination between all departments of the hotel. It is also responsible for reporting to each department, in time, about the services that each customer has contracted to always offer the best possible service and ensure customer satisfaction.
During the course you will use the Adapto hotel management program, which will provide you with educational ESAH license.
- Housing area in the hotel industry -. Manage bookings. Welcome. Concierge. Management floors. Technical Services
- The reception area -. Reservations department. Welcome. Concierge. Phones. The front desk manager / functions
- English for the reception -. Phrases I used. Verbs. Example of a hotel conversation. Describing a hotel. Some grammar. Giving directions. Problems with check-in. Curiosities. Vocabulary Topic
- Personal Image -. Personnel image. Poise. Basic social norms: the importance of image. Knowing be. Proper attire. Body and verbal language. Customer satisfaction
- Social and communication skills -. Fitness professional and personal attitude. Communication skills. Styles of behavior. Action guide for poise
Over the course of hotel receptionist get that:
- Analyze the operation of the reception department and managing room reservations.
- You work on the tasks to be performed by the clerk at the counter and the basic skills of customer service.
- Learn the process of billing and hotel industry.
- Delve into the basics and leading software as well as its applications in the field of hotel lobby.
- Domines eigenfunctions Concierge department.
- Learn the main techniques of telephone service.
The hotel receptionist course is aimed at all those who wish to acquire, improve and update their training in this sector with specific training to take up a job as a receptionist, concierge or front desk assistant.
Program taught in: