Who is the course for?

  • Facilitators or anyone from the management team that needs to learn about facilitation skills training.
  • People who need to know how to facilitate and train people in their organisation.

Entry Requirement:

  • This course is available to all learners, from all academic backgrounds.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Facilitation Skill Training Course would be beneficial for the following careers:

  • Businessmen
  • Executive
  • Management Members
  • Team Facilitator
  • Team Leader.

Course Curriculum

Module One: Getting Started

  • Workshop Objectives

Module Two: Understanding Facilitation

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?
  • Case Study

Module Three: Process vs. Content

  • About Process
  • About Content
  • A Facilitator’s Focus
  • Case Study

Module Four: Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
  • Case Study

Module Five: Tuckman and Jensen’s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
  • Case Study

Module Six: Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
  • Case Study

Module Seven: Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique
  • Case Study

Module Eight: Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own
  • Case Study

Module Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Some of the ways of restating and reframing includes:
  • Getting People Back on Track
  • Case Study

Module Ten: About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention
  • Case Study

Module Eleven: Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identify, Check for Agreement, Evaluate How to Resolve
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise
Program taught in:
English

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Last updated June 8, 2018
This course is Online
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