Who is the course for?

  • Business professionals who need to learn about workplace violence management.
  • People who have an interest in knowing how to handle workplace violence.

Entry Requirement:

  • This course is available to all learners, from all academic backgrounds.
  • Good understanding of English language, numeracy and ICT are required to attend this course.


  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.


  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Level 2 Certificate in Workplace Management: Violence is a useful qualification to possess, and would be beneficial for the following careers:

  • Businessmen
  • Entrepreneur
  • Human Resource Manager
  • Life Coach
  • Mentor.

Course Curriculum

Module One: Getting Started

Workshop Objectives

Module Two: What Is Workplace Harassment?

How to Identify

Costs to Your Business



Module Three: Identifying the Bully

Abusive Workplace Behaviors

Bullying and Personality Disorders


Four: How to Handle Workplace

Types of Behavior

Target the Behavior, Not the Person

Implement an Action Plan

Module Five: Risk Assessment (I)

Understanding Anger and Aggression

Defusing & De-escalating Strategies

Communication Skills

Tactical Options

Module Six: Risk Assessment (II)

Identifying the Hazard

Assessing the Risk

Controlling the Risk

Evaluating & Review

Module Seven: Being the Victim

What is Not Considered Bullying

Steps to Take

Module Eight: Checklist for Employers

4 Step Process

Addressing All Employees

Code of Ethics

Policy and Procedures

Module Nine: Interview Process

Identify a Bully in the Interview Process

Warning Signs

Case Study

Module Ten: Investigation Process

Advising Your Supervisor

Lodging the Complaint

Initial Response

The Investigation

The Findings

Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

Scope and Philosophy




Informal Complaint Process

Formal Investigation Process

Module Twelve: Wrapping Up

Words from the Wise

Lessons Learned

Program taught in:

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Last updated June 8, 2018
This course is Online
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