Who is the course for?

  • Business owners or office managers who want to upgrade their office management skills.
  • People who have an interest in knowing more about office management.

Entry Requirement:

  • This course is available to all learners, from all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.
  • PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Level 3 Diploma in Office Management course is a useful qualification to possess and would be beneficial for the following careers:

  • Businessmen
  • Department Supervisor or Manager
  • Office Management Specialist
  • Policy Strategist
  • Top Executive.

Course Curriculum

Module One: Getting Started

  • Workshop Objectives

Module Two: New Hires

  • Company Core Values
  • Building Relationships
  • Encourage Respect
  • Setting Ground Rules
  • Case Study

Module Three: It’s About Interacting and Influencing

  • Dealing with Different Personalities
  • Build a Culture of Collaboration
  • Be Nice to Everyone (Not Just Those Who Can Help You)
  • Be a Team Player
  • Case Study

Module Four: Dealing with Rumors, Gossip, and Half-Truths

  • It's Effects on Morale
  • Reinforce the Truth with Facts
  • Do Not Participate
  • Deal With it Swiftly
  • Case Study

Module Five: Office Personalities (I)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy
  • Case Study

Module Six: Office Personalities (II)

  • Information Keeper
  • Know-It-All
  • The Apple - Polisher
  • Nosey Neighbor
  • Case Study

Module Seven: Getting Support for Your Projects

  • Gain Trust Through Honesty
  • Be Assertive
  • Blow Your Own Horn
  • Make Allies
  • Case Study

Module Eight: Conflict Resolution

  • The Importance of Forgiveness
  • Neutralizing Emotions
  • The Benefits of a Resolution
  • The Agreement Frame
  • Case Study

Module Nine: Ethics

  • Benefits of an Ethical Environment
  • Lead by Example
  • Ensuring Ethical Behavior
  • Addressing Unethical Behavior
  • Case Study

Module Ten: You Are Not an Island

  • Never Burn a Bridge
  • Take the High Road
  • Trust is a Two-Way Street
  • Don’t Hide in Your Office
  • Case Study

Module Eleven: Social Events Outside of Work

  • How to Decline Politely
  • Rules When Attending
  • Meeting New People
  • Conversation Dos and Don’ts
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise
  • Lessons Learned
Program taught in:
English

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Last updated June 8, 2018
This course is Online
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