Seminar On Conflict Management

Tecnológico de Monterrey

Programme Description

Read the Official Description

Seminar On Conflict Management

Tecnológico de Monterrey

Distinguish techniques to provide warm attention and improve communication with clients, as well as knowing the importance of feedback as part of conflict management techniques.

conflict management

Duration

10 hours.

Validity

90 days of access to the program.

Agenda

Basic concepts

Duration: 3 hours

Target

Understand the basic concept of conflict and identify the most common situations that may arise, as well as how conflict arises and its impact on organizations.

Content

  • Concepts and situations of conflict.
  • How conflict is formed.
  • Impact of the conflict in the area of ​​service and customer service.

Conflict Management with the Client

Duration: 5 hours

Target

Identify the basic elements for managing conflicts with difficult clients, in order to face them in a positive way, taking care of the professional image as well as the image of the area and the company

Content

  • Dimensions of conflict with a client.
  • Personal styles of conflict management.
  • Skills and techniques for negotiating with clients.
  • General aspects of the Analysis of Financial Statements.

Conflict Management in the Organization

Duration: 2 hours

Target

  • Distinguish the reasons, the positive and negative aspects of a labour dispute.
  • Identify skills for effective conflict management in the organisation.
  • Recognize the importance of feedback as a tool that avoids unnecessary labour disputes.

Content

  • Advantages and disadvantages of organizational conflicts.
  • Feedback techniques for the effective management of conflicts.
This school offers programs in:
  • Spanish


Last updated May 30, 2017
Duration & Price
This course is Online
Start Date
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Open Enrolment
Duration
Duration
10 
Part time
Price
Price
140 MXN
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Dates
Open Enrolment
Argentina - Argentina Online
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Bolivia - Bolivia Online
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Chile - Chile Online
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Colombia - Colombia Online
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Costa Rica - Costa Rica Online
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Ecuador - Ecuador Online
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El Salvador - El Salvador Online
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Guatemala - Guatemala Online
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Honduras - Honduras Online
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Nicaragua - Nicaragua Online
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Panama - Panama Online
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Paraguay - Paraguay Online
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Peru - Peru Online
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Dominican Republic - Dominican Republic Online
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Uruguay - Uruguay Online
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Venezuela - Venezuela Online
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End date Request Info