Hospitality Management Studies - Hotel Operations (Free Online Course With Certificate)

This free online hospitality management course is designed to give you an insight into hotel operations. It will teach you how hotel departments work behind the scenes to provide a memorable experience to guests. You will learn about the organizational structure of a hotel, the functions of different hotel departments, and how they can work together to provide guests with an excellent hotel stay every single time.

This Free Online Course Includes:

• 1.5-3 Hours of Learning
• CPD Accreditation
• Final Assessment

Alison Certificates

All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.

Your Alison Diploma is:

• Ideal for sharing with potential employers
• Include it in your CV, professional social media profiles and job applications.
• An indication of your commitment to continuously learn, upskill & achieve high results.
• An incentive for you to continue empowering yourself through lifelong learning.

Alison offers 3 types of Diplomas for completed Diploma courses:

• Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
• Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with free shipping.
• Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with free shipping.

This course begins by introducing you to hotel ownership classifications such as management contract enterprises and franchising. The course also covers the organization of hotel departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests.

Entering a newly made-up hotel room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.

This Hospitality Management Studies - Hotel Operations course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality. So check out the course now, and start boosting your knowledge of hotel departments, their staff, and functions.

Module 1

Introduction to Hotel Management

In this module, you will learn all you need to know about hotel management, from the organisational structure of a hotel to the functions of different hotel departments.

Module 2

Hotel Front Office Operations

This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of the house and the four steps of the guest cycle.

Module 3

Hotel Housekeeping Department

This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.

Module 4

Course assessment

What You Will Learn In This Free Course

• Explain the modes of hotel management.
• Define the classification of hotel departments.
• Explain the organisational structure of hotel.
• Describe the functions of the front office department.
• Define and explain the organization of the front office department.
• List the key positions of the front office.
• Explain the day-to-day front-of-house operations.
• Describe the key roles of the housekeeping department.
• Explain the organization of the housekeeping department.
• Describe the relationship between housekeeping and other departments.

Complete This CPD Accredited Course & Get Your Certificate!

Certify Your Skills

A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.

Stand Out From The Crowd

Add your Alison Certification to your resume and stay ahead of the competition.

Advance in Your Career

Share your Alison Certification with potential employers to show off your skills and capabilities.

Front Desk Agent

Frequently the first and last person guests interact with, the Front Desk Agent of an establishment plays the role of organisational ambassador and offers a streamlined visitor experience that can go a long way in meeting business goals.

Concierge

The word 'Concierge' probably conjures up a stylish suit-clad professional in some fancy five-star hotel in New York City or London. Concierges are the first point of contact between guests and a given organisation. They extend their hospitality by answering queries, directing phone calls and upholding company culture to ensure that visitors and guests feel welcome and respected.